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While we ask that you contact us directly in the event of a potential claim,
certain types of loss may require immediately attention. If it is after business
hours and you experience a loss and you would like to begin the claims process,
please call the appropriate number listed below. When calling to report a claim,
please have your policy number readily available.
Please be sure to call once the office re-opens to notify us that you have
reported a claim directly to your insurance carrier.
Travelers
Report a Property Loss or Auto Glass Claim: 1-800-252-4633
Pay-by-Phone or Billing Inquiries: 1-800-550-7716
Ohio Casualty Group
Billing Inquiries: 1-800-843-6446
Commercial Vehicle Glass Claims: 1-800-777-5010
Progressive – Personal Lines
Report a Claim: 1-800-274-4499 (Press #3)
Billing Inquiries: 1-800-274-4499 (Press #4)
Progressive – Commercial Lines
Report an Auto or Auto Glass Claim: 1-800-444-4487
Billing Inquiries: 1-877-776-2436
Middlesex Mutual Assurance
Report a Property Loss or Auto Glass Claim: 1-800-344-3454
Report an Emergency Loss: 1-800-800-9293
Tips
Below we have outlined some helpful tips to guide you in the event of a loss.
What should you do if you have experienced a loss?
If you have experienced a loss, contact us as soon as possible. We are here to help guide you through the claims process. After normal business hours, you will receive a message with our after hours claims phone numbers. Although we prefer you contact our office first, you may also file a claim directly with your insurance company.
What information do you need when calling Rabbett Insurance regarding a claim?
When calling our office with a potential claim, be prepared to provide as many details as possible. Depending upon the type of loss, you may be asked specific questions regarding:
- the location, time and date of loss;
- description of the loss and damage sustained;
- what caused the loss or accident;
- name, address and phone number of other party, witnesses or
- passengers involved;
- details of the police report if applicable;
- estimate of damage if already obtained.
What do I need to do until help arrives?
Most insurance policies require that you take reasonable measures to prevent further loss. In some cases, you can do this yourself by shutting off the source of a water leak or putting a tarp over a hole in the roof, for example. If you need help, we can provide you with a list of qualified professionals for special needs such as fire and smoke damage.
How can I tell if I have a covered loss?
Call our office to discuss any loss you may have. We can help you determine if you have a covered loss.
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