AUSTIN, TX (June 2015) – The National Alliance for Insurance Education & Research has announced that Hannah Fontenot of Rabbett Insurance Agency is the 2015 Outstanding CSR of the Year recipient for the state of Connecticut.
To qualify for this top state honor, Hannah submitted the winning essay on the topic, “In today’s political, economic, and social environment, the use of the English language has undergone significant change. Even in our insurance industry, words, partial words, and titles can have a multitude of meanings—some of which are unclear and even vague. In the current insurance agency environment, the meaning of the term, ‘Customer Service Representative,’ has frequently been replace with the terms ‘Account Manager,’ Account Executive,’ ‘Client Service Advisor, etc. In your judgment, is there any important difference in the meaning of these titles in terms of one’s knowledge, expertise, compensation, and responsibilities? Do you believe these different titles make a difference to your clients, coworkers, and insurance companies?”
Additionally, Ms. Fontenot was selected for having demonstrated outstanding service and professionalism within the insurance community.
“Hannah was chosen as a state winner for exemplifying the characteristics and qualifications required to be eligible for the prestigious National Outstanding CSR of the Year Award,” stated Dr. William T. Hold, Ph.D., CIC, CPCU, CLU, President of The National Alliance. “She represents the backbone of the insurance community, those customer service representatives distinguished for providing exceptional service on a daily basis.”
Hannah receives a framed certificate, embossed with the special Outstanding CSR of the Year bronze medallion symbol, and is now one of the 35 individual eligible for the national honor. The National Outstanding CSR of the Year Award carries a $2,000 cash prize and a scholarship for the recipient’s employer to any program offered by The National Alliance. The national winner also receives a distinctive gold and diamond lapel pin cast with the Outstanding CSR of the Year emblem. Additionally, the winner’s name will be inscribed on a sculpture permanently displayed at the national headquarters in Austin, Texas.
Further information regarding the 2015 Outstanding CSR of the Year Award, contact The National Alliance, P.O. Box 27027, Austin, Texas 78755-2027; 8010-633-2165; website: www.TheNationalAlliance.com.